Overview

In Knowledge Spaces™ the Customer Portal is the gateway to your Knowledge Base(s).

Users accessing one or more Knowledgebases (KB) from a public web site, or an employee accessing corporate Knowledgebase(s) over the intranet,  connects to and uses the Portal for several knowledge and content related purposes, some of which could be:  

• Browsing the knowledgebase.
• Searching and locating specific content.
• Reading content in the form of any of the following:
• Articles
• FAQs
• Solution Finders
  

Setting up portals, KBs, users, access and all related attributes of the knowledge-network, is the responsibility of the Knowledge Spaces Administrator.

The Administrator is a special user, who has access to Portal Management in Knowledge Spaces™, to take care of global operations from the Knowledge Spaces™.

Admin Control Panel's Portal option.

As part of Portal and KB administration the administrator also configures the following sets of Portal and KB related properties.

• Portal Type which can be one of the following:
  • No Registration (Open)
  • Secure
  • Personalized
• Portal style which can be one of:
  • Portal Style #1
  • Portal Style#2 or Portal Style#3 (legacy portals)
  • Portal Style #4 or Responsive Portal (modern portals)
• KB and Portal Attributes:
  • Knowledge Base & Article Group
  • Access Security & Access Options
  • Portal Snap Ins
  • Portal Modules
  • Portal Customization
  • Website Integration
  • Reputation and Rating Management
  • Widget Management